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Groomango
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Payment terms

Last updated: 13 October 2026. Part of our terms of service.

At a glance

  • You add a card when you book. Nothing is charged at booking and there is no deposit.
  • The card is charged when the groom is done, with an optional tip.
  • About 48 hours before your visit we check the card is still valid. A check is not a charge.
  • All payments are made on groomango.com. Card details go to Stripe, not to us.

Card on file

When you book, you authorize 1001126780 Ontario Inc. o/a Groomango to charge the card you add (or Apple Pay or Google Pay) for: the services you booked, extras you approved by text, HST, any cancellation or no-show fee under our policy, tips you choose, and Groom Club fees if you join. You can add, change or remove a card in your account. You need a valid card on file for upcoming bookings.

Prices are in Canadian dollars. HST (13%) is added to services and fees. Tips are voluntary and carry no HST.

Check before your visit

About 48 hours before your appointment we run a zero-amount verification on the card on file.

  • If it passes, nothing more happens.
  • If it fails, or there is no card, the booking is flagged "payment method needed". We text and email you a link to a page on groomango.com to fix it, with a reminder 24 hours before.
  • If it is still not fixed 12 hours before, we release the slot and offer it to other customers. We tell you. No cancellation fee applies, and you can rebook any time.

When we charge

We charge when the groomer taps Done. You receive a receipt by text and email with photos of the finished groom. If the total changed from the booking, it is only for extras you approved by text.

If a payment fails

  • The groom is not undone. We retry the card and send you a text and email with a link to pay on groomango.com, without needing to sign in.
  • Until the balance is paid, new bookings are paused. The balance shows in your account.
  • We send reminders on day 1, 3 and 7. After 14 days, we may contact you directly and, if the balance remains unpaid, use legal ways of collecting a debt, which may include adding reasonable collection costs where the law allows.
  • Cancellation and no-show fees follow the same steps.

Tips

After the groom you get a link to a tip page on groomango.com with one-tap choices and the option to give no tip. The link stays open for 7 days. You can also set an automatic tip percentage in your account, and change or remove it any time. Tips go 100% to the groomer who did your groom. We do not take a share and we cover the card processing fee on tips. A tip is a separate charge on your card and appears separately on your receipt.

Refunds

  • If something is wrong with your groom, tell us the same day by text. We look at your photos, listen and put it right, which may be a redo, a partial refund or a full refund.
  • A refund goes back to the original card, normally within 5 to 10 business days of approval (your bank may take longer).
  • A refund of a groom also refunds the tip. A full refund returns the whole tip, and a partial refund returns the tip by the same percentage.
  • Cancellation fees are refunded if we made an error or you had a genuine emergency we agree to waive.
  • Chargebacks: please contact us first. We can almost always fix it faster.

Groom Club billing

Groom Club is billed on the schedule shown when you join, to your card on file, until you cancel after the minimum term. Before each renewal change we tell you. If a renewal payment fails, we retry and send reminders, and your member benefits stay active while we retry. After the final failed attempt your membership is paused: member pricing is removed from upcoming bookings, and you can rejoin in one tap. Join, pause, resume and cancel in your account.

Expiring cards

If a card that backs a booking or membership is about to expire, we text and email you 30 and 7 days before. We also use Stripe's card updater, which may refresh an expired card with your bank's details.

Receipts and errors

Receipts and invoices are sent to the email and mobile number on your account. If you see a charge you do not understand, text us. We review within one business day.

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