Frequently asked questions

We are starting in Kitchener and Waterloo. Cambridge is next. We work one zone per day, so not every street is served every day. Enter your postal code and we tell you straight away whether we come to you and on which days.

Our van parks outside your home. Your groomer grooms your dog in the van, one dog at a time, then sends you photos and a receipt. You get a reminder 48 hours before and an arrival window on the morning.

Someone should be there to hand your dog over, and to sign off anything unusual by text. After handover you can go back indoors. If nobody can be home, say so at booking and tell us where to find your dog. We will confirm that it works before the day.

It depends on size and coat. A small short-coated dog is about an hour. A large doodle can take two and a half hours. The time guide for every size and coat is on the pricing page, and your arrival window is 30 minutes.

About a minute. Postal code, your dog's size and coat, the service, a time. Your price shows before you give any details, and you do not need an account to look.

Dogs only.

Dogs of every size from under 10 lb to over 80 lb, and every coat type we list. Dogs with a history of biting, severe fear, or health problems are welcome when we know in advance, so the groomer can plan the visit. Behaviour handling is listed on the pricing page.

Yes, once their rabies vaccination is current, which is the same record every dog needs. Book the "Puppy intro" add-on for a short, gentle first visit that teaches them what to expect. Not sure about your puppy's vaccine timing? Ask us before you book.

A current rabies vaccination, shown by the vet's certificate. Upload a photo at booking or after. We remind you before it expires. Without a current record we cannot start the groom.

You get a text with a new arrival time as soon as we know, and you can reschedule without a fee if the new time does not work.

Yes. The van is heated, so your dog is groomed in a warm cabin all year. If conditions are unsafe for driving we reschedule you to the next available time with no fee.

Text our business number, use the contact form, or use the chat on this site. We do not publish an email address, to keep spam out. Anything you send by form or text lands in the same inbox and a person replies.

It depends on size and coat, and the exact price is shown before you book. For example, a 30 lb goldendoodle's full groom is $185, and a 30 lb short-coated dog's full groom is $125. Prices are before 13% HST. The full list is on the pricing page.

No. All prices are before 13% HST. The booking flow shows your total with tax before you confirm.

It is $130 per visit. The pricing tables show the price for each dog. If your visit total is below the minimum, you pay the minimum, so a second dog or an add-on often costs little extra. The booking flow shows your exact total before you confirm.

Only for three reasons: matting, behaviour handling, or a different size or coat than you booked. We text you the new price and wait for your yes. If you say no, we talk through the options with you before doing anything else.

A salon grooms many dogs at once. Our groomer works with one dog, in a van that comes to you, so you pay for personal time and the visit. You also save the drive and the wait.

Your postal code decides your travel zone. The core zone is $0, the second zone is $10, and the outer zone is $20 on set days. You see the fee before you book.

Yes. The second dog at the same address and visit is 10% off, and each dog after that is 15% off.

Yes: $20 off your first groom. It applies automatically when you book your first groom.

Tips are optional and go 100% to your groomer. You see a tip prompt after the groom, when your card is charged.

After the groom, once your groomer marks it done. You add a card when you book, but nothing is charged before the visit. We accept major cards, Apple Pay and Google Pay.

Yes, by email and in your account, with HST shown.

Free more than 24 hours before. Within 24 hours there is a fee of 50% of the booked price. Within 2 hours, or if nobody is there when we arrive, it is 100%. See the cancellation policy.

Tell us the same day by text. We look at your photos, listen, and put it right. Every customer is asked for a rating after a groom, and a low rating alerts our manager.

Google does not allow businesses to ask only happy customers. We ask everyone, so the reviews you read are the real mix.

In the United States, on Amazon Web Services. The privacy policy explains what we collect and how to ask us to change or delete it.

A membership for dogs groomed every 4 to 8 weeks. Members pay 12% less per groom, get a free add-on each visit, and see new times first.

Yes. There is a minimum term of 3 months. After that you can cancel from your account in two taps. You can pause for holidays or illness at any time.

Most dogs do well every 4 to 8 weeks. Curly and doodle coats, and any coat that mats, are best at 6 weeks or less. Short coats can stretch to 8 with regular baths.

Not yet. We start in south Kitchener (Doon, Huron Park, Laurentian, Forest Heights) and open more streets as the van's days fill. Your postal code tells you the status of your street. If we are not there yet, you can join the list.

Kitchener days are shown when you enter your postal code. Days are chosen by area to keep the van's drive time low.

Yes, and so is leaving it to a neighbour or family member. Hand your dog over at the door, carry on, and pick up a clean dog and a text when we are done.

Waterloo has two grooming days a week. Your postal code shows them when you check availability.

Cambridge opens once enough neighbours have joined the waitlist. We have not set a date. Joining puts you first in line for the founding-member offer.

Not yet. We are planning a licensed facility and have no opening date. You can join the boarding waitlist.

Yes. We are looking for experienced independent groomers, paid on commission, to work in our van. See the careers page.